FAQs

Will the bath bombs stain my tub?

In short, NO. If there is any film left over from a bath, your tub may have already had "daily use" residue on it which can be washed away with simple cleaning.

Are your products hand made?

Yes, our products are hand crafted and hand poured.

What size is my candle and bath bomb?

Candles are 13.5oz and Bath Bombs are about 7.5oz

My bath bomb does not look like the one in the picture..

No handmade bath bomb is 100% the same, but every handmade bath bomb is made with care.

My soap does not look like the one in the picture..

No handmade soap is 100% the same, there will be variations in swirls, color and shades. Each loaf and bar is unique.

What if my candle is broken upon arrival?

If you have received your package and it is broken, contact Customer Service by email and include a picture within 3 business days to have a new one shipped out.

Why does my candle have wet spots? Is my candle defective?

Candles can have what is called a wet spot. This is just the wax contracting away from the glass at an uneven rate. It does not always happen but can happen during shipping due to temperature and humidity changes. The candles are not defective and will burn correctly. Candles can not be returned because you do not like the look of wet spots IF they happen to occur.

What if my package is lost in shipping?

If your tracking info shows that your order has been delivered and you have not received your items then you must contact the postal service and open a claim. If your package was lost in transit and was not delivered, email us and we will investigate the issue to have a replacement shipped out.