FAQs
Does your products have safe ingredients?
Yes, our products are hand crafted and hand poured. Made with you in mind. We strive on creating safe, natural ingredients free of parabens and toxins.
What if my candle is broken upon arrival?
If you have received your package and it is broken, contact Customer Service by email and include a picture within 3 business days to have a new one shipped out.
Why does my candle have wet spots? Is my candle defective?
Candles can have what is called a wet spot. This is just the wax contracting away from the glass at an uneven rate. It does not always happen but can happen during shipping due to temperature and humidity changes. The candles are not defective and will burn correctly. Candles can not be returned because you do not like the look of wet spots IF they happen to occur.
What if my package is lost in shipping?
If your tracking info shows that your order has been delivered and you have not received your items then you must contact the postal service and open a claim. If your package was lost in transit and was not delivered, email us and we will investigate the issue to have a replacement shipped out.